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Many companies outsource some or all of their IT operations. It isn't a magic bullet however and without supervision problems can be moved rather than fixed. Outsource contracts can be too rigid and lacking in incentives to improve service and delivery for a customer or difficult to change or adapt. Customers can lose the knowledge necessary to consider the options of bringing future projects in-house.
We act effectively as customer's agents in project managing their outsourcing partners. We can assess and compare the true costs of outsourced versus in-house options for any operation. If change is indicated we can build a transformation plan to achieve it. We police outsource partners to ensure best value is given, freeing the customer to run their business. We ensure sufficient time, money and effort is devoted to achieving a successful outsource partnership. We focus our efforts on resolving problems and ensuring that value is maintained in the longer term.